filters
state:
Show
city:
Show
product:
Show
I slept on this mattress for 2 nights and each night I developed a backache. They refused my request to return the mattress and said it was company policy for all their mattresses. NO REFUND NO RETURN AND NO REFUND. I contacted the shop, the main offices and explained...
Read more
Product
I liked
  • Sales lady was pleasant
I didn't like
  • Refusal to consider my complaint
#1100752
Reply to reviews
We got a twin bed and when we went to Return it they said they can't and they talked to us really bed like really I was. Surprised how to talk to us They were really mean and yelling all at us at the customer and they didn't want to return we went to return it because...
Read more
#1025481
Reply to reviews
I purchased a new SERTA ICOMFORT HYBRID APPLAUSE II from MATTRESS WAREHOUSE in Laurel, Md. on 12/31/2016. First mattress delivered already had a "valley" down the center. I called the store and the "Serta Rep" agreed to send a SECOND MATTRESS. Second mattress had EXACT...
Read more
#1009354
Reply to reviews

Serta Icomfort Review

Mattress Warehouse
#538383
I bought my Serta iComfort for 2300 3 days later I found it in a ad for 1200 I find it bull *** for it to be almost double the price for the same exact mattress so I would like to know why
Comment
Show

Resolved

Mattress Warehouse Warranty Rip-off!
In April 2011, we purchased a top of the line Serta California King mattress from Mattress Warehouse in Eldersburg, MD with a 15 year warranty. We specifically asked at the time whether they had a history of sagging or 'channeling' and were assured that was not the...
Read more
1.3
Finksburg, Maryland
I liked
  • Original purchase in 2011
I didn't like
  • Refusal to honor warranty
#756392
Reply to reviews
I live back a one lane paved driveway. Drivers refused to come back even though it was plowed, 95% melted and clear. Driver didn't like that it was one lane and had snow in the field beside the road! I just had major surgery but no bed because new frame was delivered...
Read more
Anonymous
Anonymous

The mattress was finally delivered after the 5th time they were to bring it. After all of the trouble, they offered to give me about $250 off my over $4,000 bill (what a slap...

1.0
I didn't like
  • Delivery and customer service
  • Attitude and delivery
  • Managers attitude
#778639
Reply to reviews
Purchased a mattress in August 2014. Two weeks later the top layer started to bubble up. Contacted the store and they said they would send someone to inspect it out within a week or two. Six weeks later the mattress inspector came out, looked at mattress, took pictures...
Read more
1.3
I didn't like
  • Employees
  • Customer service
  • Managers attitude
#591512
Reply to reviews
On October 26th we purchased a mattress from Mattress Warehouse in Port Orange, Florida. The salesman, Christian, stated that the delivery company was a separate business and would contact us soon. He also stated that they require $90 for the delivery and prefer a cash...
Read more
Anonymous
Anonymous

I read the better business review complaint....no lies, they refunded you the delivery and offered to replace your mattress at no extra charge, that doesn't seem like lies to ...

#457755
Reply to reviews
Mattress Warehouse - Sagging Mattress
I purchased my Serta Genius king mattress in March 2012 for over $2,000. In mid July I had back pain and noticed that the mattress was sagging in and so I sent my warranty complaint in August. I've been waiting since then for the measuring, and only 2 weeks ago...
Read more
#386717
Reply to reviews

I ordered a bunk bed as a gift from Mattress Warehouse in June of 2012. In October I get a call and they said they never delivered it or notified me that it wasn't delivered back in June. They have been a nightmare to work with, constantly transferring me to...
Read more
#358614
Reply to reviews

Contact Mattress Warehouse

Mailing Address:
Mattress Warehouse
1165 Timber Dr E
Garner, NC 27529
Phone:
(800) 233-7253
More
I purchased a Serta I comfort 8 months ago. I started to sag in the middle. I called the store -mattress warehouse- and they sent out a representative. He looked at it, measured the sag and agreed that it was defective. He then proceeded to tell that since I had a...
Read more
Anonymous
Uncle Buck

I have been selling mattresses since 1997 and I can tell you first hand that Serta is one of many, many mattress manufacturer's that have the same policy concerning staining. ...

#323484
Reply to reviews