Defective Serta Mattresses and poor customer service from Mattress Warehouse
Purchased Serta Mattress from Mattress Warehouse in Garner NC December 2010.
Filed complaint January. Mattress Marshall found defective, replacement delivered April. Complaint filing to replacement 3 months.
Next week indented areas of 2 inches both sides. Filed complaint received replacement August 2011. Took 4 months. Two days indentations visible.
Mattress Warehouse has terrible, rude customer service. Their headquarters offered replacement same mattress or store credit of $1500 we paid $1900. Would not explain price difference.
Serta customer service says if they keep replacing warranty is honored. They did not care 2 of the same brand were defective.
Save yourself aggravation, heartache Avoid Serta and Mattress Warehouse.