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We purchased a new sealy king mattress at our local Frederick, Maryland store. The salesperson gave us incorrect information about several things, including misquoting us on the adjustable base we wanted to purchase. It turned out to be double the price he quoted us,...
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2.1
I didn't like
  • Misinformation and lies
#1137654
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I purchased a tempur-pedic mattress and adjustable frame back in October 2015 at the Mattress Warehouse in Huntington, WV. The first day I went to shop for a new mattress, we were just trying to figure out what we wanted. The lady who helped us did not advise us that...
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1.1
I didn't like
  • Customer service
#1157993
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I slept on this mattress for 2 nights and each night I developed a backache. They refused my request to return the mattress and said it was company policy for all their mattresses. NO REFUND NO RETURN AND NO REFUND. I contacted the shop, the main offices and explained...
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Anonymous
kat

was this a tempur pedic? i have the same problem. rock hard bed. nothing like the store. no wonder they keep 90 degrees in the store. im hoping they alliw the comfort excha...

Anonymous
Beate S

I am having the same issue right now, I purchase my mattress at the Gettysburg Location went back in and laid on the bed I purchased after it was delivered to my home, and it ...

Product
I liked
  • Sales lady was pleasant
I didn't like
  • Refusal to consider my complaint
#1100752
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Serta Icomfort Review

Mattress Warehouse
#538383
I bought my Serta iComfort for 2300 3 days later I found it in a ad for 1200 I find it bull *** for it to be almost double the price for the same exact mattress so I would like to know why
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We got a twin bed and when we went to Return it they said they can't and they talked to us really bed like really I was. Surprised how to talk to us They were really mean and yelling all at us at the customer and they didn't want to return we went to return it because...
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#1025481
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I purchased a new SERTA ICOMFORT HYBRID APPLAUSE II from MATTRESS WAREHOUSE in Laurel, Md. on 12/31/2016. First mattress delivered already had a "valley" down the center. I called the store and the "Serta Rep" agreed to send a SECOND MATTRESS. Second mattress had EXACT...
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#1009354
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Mattress Warehouse Warranty Rip-off!
In April 2011, we purchased a top of the line Serta California King mattress from Mattress Warehouse in Eldersburg, MD with a 15 year warranty. We specifically asked at the time whether they had a history of sagging or 'channeling' and were assured that was not the...
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1.3
Finksburg, Maryland
I liked
  • Original purchase in 2011
I didn't like
  • Refusal to honor warranty
#756392
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I live back a one lane paved driveway. Drivers refused to come back even though it was plowed, 95% melted and clear. Driver didn't like that it was one lane and had snow in the field beside the road! I just had major surgery but no bed because new frame was delivered...
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Anonymous
Anonymous

The mattress was finally delivered after the 5th time they were to bring it. After all of the trouble, they offered to give me about $250 off my over $4,000 bill (what a slap...

1.0
I didn't like
  • Delivery and customer service
  • Managers attitude
  • Attitude and delivery
#778639
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Purchased a mattress in August 2014. Two weeks later the top layer started to bubble up. Contacted the store and they said they would send someone to inspect it out within a week or two. Six weeks later the mattress inspector came out, looked at mattress, took pictures...
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1.3
I didn't like
  • Employees
  • Managers attitude
  • Customer service
#591512
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On October 26th we purchased a mattress from Mattress Warehouse in Port Orange, Florida. The salesman, Christian, stated that the delivery company was a separate business and would contact us soon. He also stated that they require $90 for the delivery and prefer a cash...
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Anonymous
Anonymous

I read the better business review complaint....no lies, they refunded you the delivery and offered to replace your mattress at no extra charge, that doesn't seem like lies to ...

#457755
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Mattress Warehouse - Sagging Mattress
I purchased my Serta Genius king mattress in March 2012 for over $2,000. In mid July I had back pain and noticed that the mattress was sagging in and so I sent my warranty complaint in August. I've been waiting since then for the measuring, and only 2 weeks ago...
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#386717
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